Restock Requests

For sales reps

Why We Do This

The warehouse cannot read minds. The restock request is how your store's needs actually reach the people loading the trucks, and it is how stock gets allocated by real demand instead of by whoever calls loudest. A store that submits its request every week stays stocked with what sells; a store that doesn't runs empty and loses sales you would have closed.

When to Use It

Every week, on schedule, whether the need feels urgent or not. Plus any time your store runs low on something that sells.

Stock ships against submitted requests. A phone call or text to the warehouse is not a request.

Step by Step

Walk your floor first. Know what sold this week and what is thin.
Open the Restock Request form on the admin portal.
Pick your store.
Enter your name, then work the count sheet: enter how many you need in each category that applies — laundry (direct drive, digital, and front loader sets, single washers and dryers, 24" and 27" stackables), refrigerators, stoves, microwaves, and dishwashers, by color and style. Use each section's Other items box for anything the grid doesn't cover.
Submit before your store's weekly cutoff.

What Happens After You Submit

Your request goes into the allocation picture alongside every store's, matched against what the warehouse has ready.
Fulfillment rides the transfer schedule. Units arrive on a Lightspeed transfer record; scan them in on arrival.

Do and Do Not

Do submit every week, even a short list.
Do base the request on what actually sold, not a guess.
Do not call or text the warehouse for stock outside the form.
Do not skip scanning in what arrives. An unscanned unit is invisible to the system and can't be sold cleanly.