Test Fail Reporting

For sales reps and store staff

Why We Do This

Every appliance is supposed to be tested before it sells. When a unit fails at your store and nobody logs it, the same problem ships out again next week and a customer inherits it as a warranty claim. Logging the fail gets the unit fixed, routes accountability to the technician who prepped it, and over time shows us whether the problem is a person, a process, or the appliances themselves. This protects you too: a logged fail is proof the problem started before your sale.

When to Use the Form

Any time a unit fails testing at your store, or a unit on your floor is found not working. Log it the same day you find it.

Step by Step

Open the Test Fail form on the admin portal. Pick your name from the salesperson dropdown (your email auto-fills) and pick your store.
Enter the appliance type and brand, and the full item number off the unit's intake barcode. The item number matters most: the technician initials on it route accountability automatically.
Describe what failed and attach a photo of the unit (required; a second photo is optional).
Submit. Log every unit; a fail with no record is a fail that repeats.

What Happens After You Submit

The fail is logged to the master sheet and the office is emailed automatically.
If the item number carries the responsible technician's initials, the unit lands on that technician's work order automatically, marked Test Fail - At Store, and the technician is emailed.
Management reviews the fail and decides the outcome: fix, swap, or accountability.

Do and Do Not

Do test-tag every unit on your floor.
Do enter the complete item number, initials included.
Do not quietly swap a failed unit out without logging the fail first.
Do not sell a unit you know failed testing.