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Read Appliance Mart’s Warranty Information Below↓ 

We are the “Home of the FREE Lifetime Labor Warranty”

 

Appliance Mart’s Warranty Information

Jacksonville Stores (Tallahassee Store – Please Page Down)

You Haul It

• “You Haul It” means you or someone other than Appliance Mart’s delivery service, picked up/installed your appliance(s).
• PLEASE NOTE:
  • We DO NOT send a technician out to your home under any circumstances if you choose this option. You must, at your own cost, bring your appliance(s) to/from our warehouse located at 2126 W 21st Street, Jacksonville FL 32209.
• For the first 30 calendar days, parts and labor are included when you bring your appliance(s), at your own cost, to/from our Jacksonville Warehouse & Distribution Center located at 2126 W 21st Street, Jacksonville FL 32209. Refrigerators, front loader washers and front loader dryers are not covered if “You Haul It”.
• After 30 calendar days, you will have our FREE Lifetime LABOR Warranty:
  • You must bring the appliance(s), at your own cost, to/from our Jacksonville Warehouse & Distribution Center located at 2126 W 21st Street, Jacksonville FL 32209. Some refrigerators, front loader washers and front loader dryers may not be covered if “You Haul It”.
  • You pay for any necessary parts.
  • We fix it, labor is covered by our FREE Lifetime Labor Warranty.
  • You can bring the same appliance over and over again. We will fix it!

1 Year Parts and Labor Warranty

• PLEASE NOTE: You must pay full Sticker Price for your appliance(s) AND you must use Appliance Mart’s delivery service to deliver/install your appliance(s).
• For the first 365 calendar days, we come service your appliance(s) at your home, parts and labor included.
  • If we come to your home and the issue is with something other than the appliance(s), you will be charged a $50 Service Trip Fee to be paid at the time of the trip. Examples might be if your circuit breaker is broken, or your dryer vent is clogged. If you refuse to pay this Service Trip Fee, your Warranty/Warranties may be voided.
• After 365 calendar days, you will have our FREE Lifetime LABOR Warranty:
  • You must bring the appliance(s), at your own cost, to/from our Jacksonville Warehouse & Distribution Center located at 2126 W 21st Street, Jacksonville FL 32209.
  • You pay for any necessary parts.
  • We fix it, labor is covered by our FREE Lifetime LABOR Warranty.
  • You can bring the same appliance over and over again. We will fix it!

FREE Lifetime LABOR Warranty

• PLEASE NOTE: You must use Appliance Mart’s delivery service to deliver/install your appliance(s).
• For the first 30 calendar days, we come service your appliance at your home, parts & labor included.
  • If we come to your home during the first 30 calendar days, and the issue is with something other than the appliance(s), you will be charged a $50 Service Trip Fee to be paid at the time of the trip. Examples might be if your circuit breaker is broken, or your dryer vent is clogged. If you refuse to pay this Service Trip Fee, your Warranty/Warranties may be voided.
• After 30 calendar days:
  • You must bring the appliance(s), at your own cost, to/from our Jacksonville Warehouse & Distribution Center located at 2126 W 21st Street, Jacksonville FL 32209.
  • You pay for any necessary parts.
  • We fix it, labor is covered by our FREE Lifetime LABOR Warranty.
  • You can bring the same appliance over and over again. We will fix it!

Tallahassee Store

You Haul It

• “You Haul It” means you or someone other than Appliance Mart’s delivery service, picked up/installed your appliance(s).
• PLEASE NOTE:
  • We DO NOT send a technician out to your home under any circumstances if you choose this option. You must, at your own cost, bring your appliance(s) to/from our Tallahassee store located at 1626 Capital Circle NE, Tallahassee, FL 32308. Wait time could be up to 3 weeks. Some refrigerators, front loader washers and front loader dryers may not be covered if “You Haul It”.
  • For the first 90 calendar days, parts & labor are included when you bring it to/from our Tallahassee store located at 1626 Capital Circle NE, Tallahassee, FL 32308. Wait time could be up to 3 weeks. Some refrigerators, front loader washers and front loader dryers may not be covered if “You Haul It”.

1 Year Parts and Labor Warranty

• PLEASE NOTE: You must pay full Sticker Price for your appliance(s) AND you must use Appliance Mart’s delivery service to deliver/install your appliance(s).
• For the first 365 calendar days, we come service your appliance(s) at your home, parts and labor included.
  • If we come to your home and the issue is with something other than the appliance(s), you will be charged a $50 Service Trip Fee to be paid at the time of the trip. Examples might be if your circuit breaker is broken, or your dryer vent is clogged. If you refuse to pay this Service Trip Fee, your Warranty/Warranties may be voided.

Our Warranties do not cover:

• Commercial use of any kind. Commercial use voids all warranties.
• Spoiled food, damaged clothing, or other personal effects due to the malfunction of an appliance(s).
• Cosmetic pieces like missing knobs, shelves, light bulbs, covers, door handles, door seals and the like. Please make sure you have closely inspected your purchase(s) in store and as we deliver.
• Damage caused to circuit boards, electronics, or functionality of appliance(s) due to moisture, misuse, abuse, neglect or infested with insects.
• Issues due to a power surge. Always use a power surge protector, they are available for purchase at our stores.
• If we come to your home, and the issue is with something other than the appliance(s), you will be charged a $50 Service Trip Fee to be paid at the time of the trip. If you refuse to pay this Service Trip Fee, your Warranty/Warranties may be voided.

Other Things to Know:

• All Sales Are Final.
• If you made your purchase online or sight-unseen, please click here for additional information: https://teamaw.formstack.com/forms/untitled_form_20
• We do not issue refunds.
• The Warranty clock starts ticking the day of purchase, not date of delivery, not date of first usage. Take deliver as soon as possible and use your appliance as soon as possible.
• All Warranty calls must be within 20 miles from one of our stores.
  • There is a $50 travel service charge incurred whenever we must service an appliance outside of our 20-mile coverage area.
• We reserve the right to refuse delivery and/or installation in small, narrow, blocked, cluttered or otherwise limiting and/or dangerous areas/location. The delivery staff may opt to assist in removing door(s) at for an additional fee paid at the time of service.
• If appliance(s) is relocated to another location without the assistance of our delivery team, all warranties are voided.
• Although we have a professional staff of cleaners who clean, disinfect and sanitize all of our appliances, we highly recommend you clean, disinfect and sanitize your appliance(s).
• You are purchasing used appliances. We make no guarantees regarding future performance. We deal with any issues through our Warranty process.
• Appliances may make low mechanical noises because of their used condition.
• We strongly recommend you choose our delivery service. The appliances we refurbish are not in their original packaging therefore turning, tilting, mishandling, not correctly wiring or connecting, and incorrect installation can cause irreparable damage and as a result, voids your Warranty/Warranties.
• Servicing of an appliance(s) does not extent any Warranty. Warranty end dates are as stated above.
• Unless delivered and installed by Appliance Mart’s delivery service, some refrigerators, and front loader washers and front loader dryers may not covered. Always consider delivery.
• If you refuse to or cannot take or keep possession of an appliance(s) you purchased within 30 days from the date of the purchase for any reason, including mismeasurement of the space in your home for the appliance(s), you will be charged a 20% restocking fee, which will be withheld from the purchase price, the remainder will be refunded. This includes purchasing an appliance(s) unseen. Photos may not depict an accurate representation. In the event you choose to reject the item upon arrival, you may be charged a 20% restocking fee as well as the delivery charge.

Warranties vs. Replacements:

• We reserve the right to replace an appliance(s) with a “like model” or model similar in functionality and appearance, if fixing that appliance(s) is more expensive than to replace it. No price differential will be considered or paid. “Like model” will be considered to be of equal value to the original model.
• We reserve the right to refund your purchase price of the appliance only, not including any delivery fees, travel charges or service charges you may have incurred, rather than fix or replace an item.