← Team Portal
What happened?
Original sale
Fills in the customer and the units from the sale.
Customer
Where is the old unit right now?
Rule: a picked-up unit that breaks comes to the Warehouse. At the Warehouse it is checked in right now. At a store it rides the next replenishment truck.
Units
Find the sale first. Then check each unit.
Details

Before you submit: the old unit is YOUR responsibility until the Warehouse checks it in.

  1. Print the customer's exchange slip and give it to them.
  2. Print the RETURN TO WAREHOUSE tag and tape it to the old unit.
  3. Put the old unit in the return spot so it goes out on the next replenishment truck.

If it isn't checked in at the Warehouse within 14 days, $100 per unit is held from your pay until it arrives. You get it back once it's checked in.

On submit: Cheyenne is emailed to pull the replacement from Lightspeed and the website, and the unit goes on the technician chargeback list.

Start another · Back to portal