Swap Ticket

Log BOTH machines — the one going out and the one coming back. Under 2 minutes.

One appliance pair per ticket: one unit going out, one unit coming back. A washer + dryer swap is 2 tickets. After saving, tap "Add another unit for this customer".

Your employee PIN *

Shows who entered this ticket. Checked by the server; never stored on this phone.

Your store *

Fulfillment *

Delivery swap: our truck takes the replacement out and brings the returning unit back. In-store swap: the customer brings the unit in or picks up. (Where the replacement comes from is the "Coming from" field below.)

🚚 Delivery swap 🏬 In-store swap / customer pickup

Salesperson (whose customer this is) *

Customer

Customer name *

Phone *

Email (optional)

Service address * (street, unit, city, ZIP — required for a Delivery swap; optional for an in-store swap)

Original invoice #

Original store (required with an invoice #; numbers repeat across stores)

⬆ GOING OUT — the replacement

Replacement serial ID *

Coming from *

⬇ COMING BACK — the old unit

Returning serial ID *

Sticker missing / unreadable

Reason *

Notes / circumstances

Photo of the returning unit's sticker or data plate * (required on every ticket)

📸

Tap to add a photo — camera or library (sticker, or the unit’s POS photo)

Pricing

Original sale price * (what the customer actually paid)

Replacement sticker price * (today)

Difference (display only, not a charge): –

Agreed additional charge (optional)

Payment ref (optional: Lightspeed receipt #)

This form charges and refunds nothing. Ring any agreed extra charge as a normal sale in Lightspeed and put its receipt # here.

After saving you'll get PRINT TAGS for both machines.