Privacy Policy

1. Information We Collect

Appliance Mart, operated by Maintenance America, LLC, may collect information that you provide to us when you visit a store, contact us, request service, submit a warranty claim, place or inquire about an order, or use our website. This information may include your name, address, email address, mobile telephone number, order and delivery details, service-request details, warranty-claim details, and communications with us.

If you choose to receive text updates, we collect your mobile telephone number and your record of consent to receive the specific text-message communications described below.

2. How We Use Information

We use information to operate our appliance retail and service business, including to process orders, arrange delivery or pickup, schedule and administer service, respond to warranty claims, provide customer support, maintain business records, improve our website and services, and meet legal obligations.

We may use a mobile number for our text-message program only when you have given us permission to send the relevant messages. We do not use the program to send promotional or marketing messages under this policy.

3. Text-Message Program, Consent, and Opt-Out

Customers may choose to opt in to Appliance Mart text updates while working with an Appliance Mart employee in a store. The employee will ask for the customer’s permission before the customer is enrolled. By providing a mobile number and affirmatively agreeing to receive text updates, the customer consents to receive transactional and service-related text messages from Appliance Mart about delivery scheduling, pickup notices, order updates, service appointments, and warranty-claim updates.

Consent to receive text messages is not a condition of purchasing goods or services. Message frequency varies by the customer’s order, delivery, service appointment, or warranty claim. Message and data rates may apply.

You may opt out at any time by replying STOP to a message. For help, reply HELP or contact us using the information below. We may send a one-time confirmation of an opt-out request.

4. How We Share Information

We may share information with service providers that help us operate our business, such as technology, delivery, service, payment, and communications providers. Those providers may use information only as needed to perform services for us or as otherwise required by law.

We may also disclose information when required to comply with applicable law, enforce our rights, protect the safety of customers or others, or respond to a lawful request.

5. Data Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, or disclosure. No method of transmitting or storing information is completely secure, however, and we cannot guarantee absolute security.

We retain information only for as long as reasonably necessary for the purposes described in this policy, to maintain required records, resolve disputes, enforce agreements, and comply with legal obligations.

6. Your Choices and Requests

You may request to review, correct, or delete personal information that we hold about you, subject to applicable law and our legitimate business or legal recordkeeping needs. To make a request, please contact us using the information below. Text-message opt-outs may be completed by replying STOP at any time.

7. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the “Last updated” date. Your continued use of our website or services after an update is subject to the revised policy.